o PROCESSING TIME o
Processing time usually takes 1-4 business days (depending on the product). There are exceptions such as high volume / bulk orders, and orders during the Holidays, which could increase the processing time.
Please contact us if you are in a real hurry and/or if you need a confirmed estimate on the timing, we’ll try our best to accommodate you!
o PACKAGING o
Big and small sturdy artworks (box frames and framed paintings) are packed with bubble wrap inside a 4-ply corrugated sealed cardboard box. Artworks that can be rolled are packed and sealed in solid tube packaging.
o SHIPPING o
We are shipping via Aramex. Tracking numbers are available for you to check online the progress of your delivery.
It would usually take 1-3 business days within Sri Lanka, 2-4 biz days to India, 4-7 biz days to most part of Asia, Australia, Europe, the US and the Middle East, and 7-14 biz days for the rest of the world.
International transit times vary according to how long an item remains in customs. Transit time does not include production time. Also keep in mind that various factors can affect actual delivery time from weather to sorting delays within the shipping network.
The customer is responsible for all custom and duty fees billed by the destination country.
If you receive a damaged artwork, contact us immediately!
o SHIPPING o
We gladly accept returns, exchanges, and cancellations.
Contact us within: 14 days of delivery
Ship items back within: 21 days of delivery
Request a cancellation: before item has shipped
The following items can't be returned or exchanged:
Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns for customized, limited editions, personalized orders and items on sale.
Conditions of return: Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Questions about your order?
Please contact us if you have any problems with your order:rachel.chanmugam@gmail.com
